Last updated: 23 April 2026
These terms and conditions ("Terms") govern your use of the JUSTHIRE platform and all services arranged through it. By placing a booking or using our website, you confirm that you accept these Terms in full and agree to comply with them. If you disagree with any part of these Terms, you must not use our website or services.
JUSTHIRE provides an online platform for booking Equipment hire and Services. We act as an intermediary between Customers and Suppliers. The Equipment and Services are provided by independent Suppliers, not by JUSTHIRE directly.
Delivery and collection dates are subject to availability. While we strive to meet all requested dates, these cannot be guaranteed. Any specific delivery or access requirements must be communicated at the time of booking.
You must ensure that the Equipment is accessible for collection at the end of the Hire Period. If collection is prevented due to blocked access, incorrect information, or other factors within your control, additional charges may apply.
You are responsible for:
You are responsible for the Equipment from the point of delivery until collection by the Supplier. This includes responsibility for any loss, theft, damage, or destruction of the Equipment during the Hire Period, howsoever caused, including but not limited to:
In the event of loss, theft, damage, or destruction, you may be liable for the full cost of repair or replacement of the Equipment, as determined by the Supplier. We strongly recommend that you arrange adequate insurance cover for any Equipment hired through the platform for the duration of the Hire Period.
You must notify us and the Supplier promptly of any damage, loss, theft, or incident involving the Equipment.
Where Equipment is provided for waste disposal or storage (such as skips or containers), the following materials must not be placed in the Equipment unless expressly agreed in writing:
If prohibited items are found, additional removal and disposal charges will apply and will be charged to you.
Cancellations must be made at least 24 hours before the scheduled delivery or service commencement time. Refunds may be subject to an administration fee.
Permits are non-refundable due to council fees being non-refundable.
If you cancel after Equipment has been dispatched or a Supplier has been mobilised, you may be liable for delivery, collection, or mobilisation costs.
We reserve the right to cancel or amend bookings at our discretion, including due to Supplier issues, operational constraints, safety concerns, or unforeseen circumstances. In the event of a cancellation by us, you will receive a full refund. We will not be liable for any consequential losses, delays, or additional costs incurred as a result.
JUSTHIRE acts as an intermediary platform. Our total liability to you in connection with any booking shall not exceed the total amount paid by you for that booking.
We are not liable for any indirect, consequential, or special losses arising from the use of our platform or services, including but not limited to loss of profit, loss of business, property damage, or personal injury (except where such liability cannot be excluded by law).
We do not accept liability for the acts, omissions, quality of work, or conduct of any Supplier. Any disputes regarding the quality or performance of Equipment or Services should be raised with us so that we can liaise with the Supplier on your behalf, but our role is limited to facilitation.
You are liable for any damage to, loss of, or destruction of Equipment during the Hire Period as set out in Section 7 above.
You agree to indemnify and hold JUSTHIRE and its Suppliers harmless against any claims, losses, damages, costs, or expenses (including legal fees) arising from your breach of these Terms, your misuse of Equipment, or any third-party claims related to your use of the Equipment or Services.
Equipment hired through the platform is not automatically covered by insurance. It is your responsibility to arrange adequate insurance for any Equipment during the Hire Period, covering (at minimum) fire, theft, accidental damage, and third-party liability.
We strongly recommend checking with your home or business insurance provider to confirm whether hired equipment on your property is covered under your existing policy.
Neither JUSTHIRE nor the Supplier shall be liable for any failure or delay in performing obligations where such failure or delay results from circumstances beyond reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, epidemic, pandemic, government action, war, terrorism, civil unrest, strikes, or disruption to transport or utilities.
For the avoidance of doubt, force majeure does not relieve you of your responsibility for Equipment in your possession. You remain liable for loss, damage, or destruction of Equipment during the Hire Period regardless of the cause, as set out in Section 7.
We are committed to protecting your privacy. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.
If you have a complaint regarding any Equipment or Service, please contact us as soon as possible. We will endeavour to resolve any issues promptly and fairly by liaising with the relevant Supplier.
If a dispute cannot be resolved informally, it may be referred to mediation or, where applicable, the relevant ombudsman or small claims procedure.
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to modify these Terms at any time. Changes will be posted on this page with an updated revision date. Your continued use of the platform after changes are posted constitutes acceptance of the revised Terms.
If you have any questions about these Terms, please contact us: